Tenant FAQs

If you have a water leak, here are some steps you can take to minimize the damage to your home and belongings.

• Shut off water to the appliance/sink/toilet that's leaking. If that isn't possible, shut off your home's main water supply.
• If water is near electrical outlets, turn off the electricity at your fuse/breaker box.
• Submit a repair request in your resident portal.
• If you don't need to turn off electricity, turn on fans to start drying out wet areas.
• If water is leaking from a ceiling, place a bucket under the leak.
• Use towels or mops to soak up as much water as possible, to prevent further damage.
• Move belongings to a dry area.
• Put blocks under furniture to raise it up off a wet floor.

1. Leave immediately on foot! Do not use electric switches, telephones (including cell phones) or anything that could cause a spark.
2. Go directly to a safe location and call both your gas company and 911. Do not use e-mail or the Internet to contact the company about a leak, and never assume someone else has reported the leak.
3. Alert your neighbors. Most gas companies check suspected natural gas leaks at no cost to you.
4. Never try to repair a natural gas leak yourself. Leave all repairs to a trained technician.

Log into your resident portal and click "Make Payment" on the home page.

From the home page, click "Create Request", then "Maintenance Request". Fill in any information and attach pictures if possible. We will get back to you within 48 hours.

From your resident center, submit a "General Inquiry" request and include any information you would like us to consider. We will get back to you within 48 hours.